do they do it on purpose?

I am treasurer of school pta and, as my daughter is leaving and the head is long term sick, need to change the signatories for the account. The branch can't help, I have had to ring a central number. Four times! Each time I have found the staff to be very helpful and understanding and assure me that everything is now in hand and a form will turn up by first class post but that the previous conversations probably didn't take place because no record is on file. Nothing then happens! Each person verifies who I am by asking my date of birth and mother's maiden name etc. I started this process in plenty of time because I know there are intentional delays to put off money laundering accounts. There are only four days until the end of the school year.

I can only suppose that barclays are doing this on purpose because they don't make any money from charity accounts and don't really want to have them. However I can only say that I will avoid using or recommending them in all aspects of my private and business life from now on.


After my daughter had left

After my daughter had left the school and I was returning to help run the chess club and, for several months, still had to sign PTA cheques. That means I started the process in MAY and they have failed abysmally for MAY, JUNE, JULY, AUGUST, SEPTEMBER, OCTOBER!